AxzonaOrganic - See actual customer experience for every website visitor.

Passive Internal Monitoring: non-intrusive, no network latency, real-time insight into what every customer is seeing and doing on your web site without requiring code changes to the web application

Using sophisticated technology, AxzonaOrganic captures every user interaction with your web site, every time - right down to the page-by-page, browser-level experience. This rich customer experience data provides for a proactive approach to optimizing the online channel. With AxzonaOrganic you have the qualitative, customer experience information needed to analyze, investigate and respond to the issues that are eroding customer satisfaction and online revenue.

Screenshots of reports from our secure customer portal

AxzonaOrganic's passive technology records the HTTP/HTTPS request and response data (including URL, session data, POST parameters, Cookies etc) by "sniffing" the TCP/IP packets from the network via a span port or network tap. AxzonaOrganic provides a non-intrusive, real-time method of capturing what every customer is seeing and doing on your web site without adding network latency, overhead, or requiring code changes to the web application.

Uniquely, AxzonaOrganic can integrate directly with AxzonaExternalMonitor, our externally hosted customer perspective monitoring solution, to provide visibility of the customer experience from both inside your network/firewall and outside with all results combined on a single dashboard.

Key Benefits of AxzonaOrganic:

• Ability to passively capture what every user is doing and seeing while interacting with your website and without adding network latency, overhead, or requiring code changes to the web application.
• Ensures confidential customer information remains secure through authenticated access, roles-based filtering, and data destruction.
• Scales to fit the largest web sites.
• Complete data capture of all customer interactions - right down to the page-by-page, browser-level experience.
• Support for rich Internet applications, including those created with Flash, AJAX and Silverlight.
• Processes, organizes, analyzes, and indexes captured data in real-time.
• Tracks any type of information that occurs within a customer session through real-time, event-based detection.
• Direct integration with our externally hosted customer perspective monitoring solution, AxzonaExternalMonitor.

Next Steps

Contact us today by clicking here and speak to one of our knowledgeable account managers who will discuss your requirements to help you understand how AxzonaOrganic can benefit your organisation.