Testimonials
Find out how other organisations have benefitted from Axzona's Customer Experience Management solutions.
“We have used Axzona since 2009. Our website is a vital channel for NS&I and its customers, and Axzona provides valuable assurance of its availability.”
Internet Manager, National Savings and Investments
“Axzona have provided The Co-operative Travel with an excellent product, and service, which allows us to see “in real time” any problems we have within our site, or booking journey. We work with both a CMS system and a booking engine, which Axzona has had no problems with monitoring. We receive instant emails and text messages when any problems occur, which is a must in a very reactive market such as travel. We could not imagine our website working so well without the Axzona monitoring tool and support offered via their knowledgeable team.”
Project Manager, The Co-operative Travel
"Axzona has given us greater visibility of our customer's online shopping experience. With the evermore competitive nature of online retailing, Axzona has given us the ability to monitor the speed and reliability of all our servers by the minute. Allowing us to respond faster to issues and giving us quantitative data on the speed and response times of our pages."
Hanzs Wolfgang, Web Developer
"The beauty of the Axzona monitoring service is that it's always 'on'. It's up to us to determine the level of alert required. We can have just one person receiving emails or several people, including external agencies, receiving emails and text messages for two separate sites. The reporting can be monitored as an overview or scrutinised down to the finest detail. That combination of early warnings provided by a flexible, yet powerful monitoring tool has proved to be very valuable."
New Media Manager, United Utilities